Return policy

At dubaisofa.ae, customer satisfaction comes first. We guarantee your hassle free and smooth shopping experience. We want you to be completely satisfied with your purchase, therefore if you are not, then we can help facilitate an easy return.

Our Promise

At dubaisofa.ae we believe every purchase should be an enjoyable experience. If something’s wrong, we’ll do our best to fix it. Thank you for choosing us!

Exceptional Customer Care

dubaisofa.ae appreciates every single customer, and all our efforts are directed toward providing the best servicing that is possible. We, the team, are utmost committed to addressing your concerns in a precise and timely manner, so that you have a seamless and delightful experience. Be it a query on a return or help with a product, we’re with you every step of the way.

Hassle-Free Returns Process

We get it, sometimes a product just isn’t quite what you were expecting. We believe this is why we have a simple hassle-free return process. Our aim is to ensure that the process is as smooth as we can make it, from the moment you submit your return request until you receive your refund or exchange. With clear guidelines and responsive support, shopping is casual.

We Care About Making you Happy

Your satisfaction with our products and services are the foundation of our mission. Our solutions are tailored to your needs and go above and beyond. Every return is dealt with care and professionalism at Dubai Sofa AE because your satisfaction makes our success.

Eligibility for Returns

To be eligible for a return, the following requirements must be fulfilled:
The item must be unused and in the same condition that you received it.
The product should be returned in its original packaging.
A return request should be created within 7 days of receiving the product.
Personalized or custom orders cannot be returned unless damaged or defective.

Non-Returnable Items

Some products cannot be returned, including, but not limited to:

Sofa or furniture piece with a custom fit.
Clearance or sale items.
Products that are defective because of abuse, neglect, or improper assembly

How to Initiate a Return

To return an item, follow these instructions:

Reach Out to Us: Drop us an email — info@dubaisofa.ae— or a message at +971 50 716 8667 with your order.

Offer Evidence — If the item is damaged or defective, send them pictures or videos of it.

Authorization: After it is done, you will receive instructions for sending the product back.

Refund Process

We will also notify you of the approval or rejection of your refund once your return is received and inspected. If approved:

Refund Process: Refunds will be issued within 7-10 business days of inspecting the returned product.

The original payment method will be used; otherwise, there will be store credit.

Shipping charges are non-refundable unless the return was the result of our error.

Exchanges

You can get an exchange for a defective or damaged item. Disclaimer: You must notify us in over a product exchange within 48 hours.

Shipping for Returns

Customers must pay return shipping fees, unless the item was damaged or defective. When sending your product back, make sure that it is properly packaged to prevent further damage.

Contact Us for Assistance

Email: info@dubaisofa.ae

Phone: +971 50 716 8667